Right Place, Right Time

Customer Service & Logistics

We can only reach our consumers if our products do. So when we receive an order from a customer – whether that’s a café in Sweden or a hypermarket in France – we need to get it just right. The right things in the right place at the right time.

That’s quite some task – but there’s far more to Customer Service & Logistics. They’re also there, from the start, when we come up with exciting new foods and beverages, working out exactly how to share them with the whole of Europe. And they’re always looking for cheaper, more efficient ways of delivering stock so they can hit their other target – keeping our customers happy.

Stefano Fino
Now it’s not just an idea.
It’s a reality.

Stefano

Italy

Environmental sustainability is a priority for Kraft Foods. But it’s not easy in logistics because we do a lot of driving. That’s the sort of challenge I love, though. So I wanted to find a way of using trains instead of trucks. Once I showed it’d be possible to transport Sottilette cheese slices from the factory in Belgium to our warehouse in north Italy by rail, I got full support to make it happen.

It meant persuading people in other departments to change the way they worked, and changing some mindsets. But now it’s not just an idea. It’s a reality. It’s only a little piece of the sustainability puzzle, but we’re committed to finding other routes we can use. And it makes me enormously proud that my team and I helped start this new generation in Kraft Foods’ European logistics.

Where we are in Europe

Where we are in Europe

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