Introduction
All content on this website (“Site”) is owned and operated by Kraft Foods Europe GmbH ("Kraft Foods"). We recognize that you may be concerned about the data you provide to us, and how we treat that data. Thus, protecting your privacy and ensuring that your personal data is held securely is very important to Kraft Foods. We have developed this Data Privacy Statement to address those concerns and to explain to you what personal data we collect and how we use, process and disclose such personal data. This Data Privacy Statement will apply when you use our Site and provide data to us. It is applicable to data collected by Kraft Foods for use by the company and other Kraft Foods companies worldwide.
What type of data do we collect?
At our Site, we collect both personal data and aggregate information.
Personal data relates to an individual consumer. We only collect personal data from individuals who provide it to us voluntarily and knowingly, such as by providing name and address information and requesting follow-up contacts from us. You can visit our Site without telling us who you are or providing us with any personally identifiable information about yourself. Please ensure that if you provide details of any other person that such details are provided with their consent (e.g. details of any person you provide as referee).
We also collect non-personal information / aggregate information on an ongoing basis when you use our Site. Aggregate information relates to such things as how many persons visit the Site, which pages they access, what information they download, the type of web browser and operating system they use and so on. When you visit our Site, we automatically collect this information, and combine it with similar information collected about all other visitors. This information, however, does not enable us to identify you as an individual. The collection of this non-personal information is done through "cookie" technology. Please ensure that your web browser settings reflect whether you agree to accept such technology. If you do not wish to accept such technology you may have to adjust the privacy settings of your web browser accordingly.
How we process and use your personal data
If you specifically agreed to follow-up contacts by us we may contact you and respond to your comments or requests. Or we may contact you if needed in the course of processing a product or service you requested through our Site.
In the “Contact Us” section of our Site, we ask for some personally-identifiable information, such as your name, e-mail address and phone number. We use this information only if we need to contact you directly because our attempts to contact you by e-mail were unsuccessful. We do not use your e-mail address for any purposes other than responding to the message you have sent, unless we have your permission.
Who do we disclose your personal data to and why
We will make your personal data available to selected employees of Kraft Foods and its affiliates within the Kraft Foods Europe region responsible for and in connection with your inquiry/request. All Kraft Foods affiliates are required to comply with an internal privacy policy which requires that steps are taken to protect your personal data and that it is only used for the purpose(s) for which it was submitted by you.
How do we keep your personal data secure and private
Kraft Foods maintains reasonable technical, physical and administrative security measures to protect your personal data from loss, misuse and unauthorized access, disclosure, alteration, and destruction, nonetheless the circulation of data on open networks does not exclude the risk of access to the data by third parties. Only authorized Kraft Foods employees and service providers’ staff as set out herein will be authorized to have access to your personal data. To the extent third party service providers have access to your personal data, Kraft Foods has entered into contracts to make sure that your personal data remains secure and private.
How long do we keep your personal data and can you check or delete your personal data
Your personal data will be kept by Kraft Foods only for as long as is reasonably necessary for the purposes for which they are processed and taking into account any legal requirements under applicable laws.
Updates to this Data Privacy Statement
We may change or update parts of this Data Privacy Statement at any time and without prior notice to you. However, in any case, we will maintain the current level of data protection. Please check back from time to time so you are aware of any changes or updates and to see how these changes may affect you. We will indicate the effective date on the first page of the Data Privacy Statement.
How to contact us
If you have any questions about this Data Privacy Statement, or if you would like to request information about or access to personal data we may maintain about you, or ask us to rectify or cancel your personal data or object to the processing of your personal, please contact us as follows:
Kraft Foods Europe GmbH
Attention: Corporate Affairs
Lindbergh-Allee 1
8152 Glattpark
Switzerland
Phone: +41 58 440 40 40
Fax: +41 58 440 40 01
You may also contact us by email using our online Contact Us form.
Registration
Kraft Foods Europe GmbH is registered in the commercial register of Zurich, Switzerland under registration no. CH-020.4.035.494-0.
Registered office: Lindbergh-Allee 1, CH-8152 Glattpark.